Exchange and return policies

Return & Exchange Policy

At Aeruz, your satisfaction is our priority. We want your experience with our products to be safe, transparent, and positive. If you need to return or exchange your item, please follow the guidelines below:

🔁 Returns or Exchanges for Any Reason

If you are not satisfied with your purchase and would like to return or exchange your item, please contact our team at support@aeruz.com within 14 days of receiving your order, as established by EU and UK consumer protection laws.

Include your order number and reason for return in the message. Once approved, we will provide you with the return instructions and, in eligible cases, a prepaid shipping label.

To qualify, the product must be:

• Unused and in original condition

• In its original packaging with tags attached

• Returned with all accessories included

⚠️ Items showing signs of wear, misuse, or damage not related to manufacturing defects may not be eligible for a return or exchange.

🔧 Returns Due to Defects or Wrong Items

You may request an exchange if:

• The product is defective or damaged due to manufacturing issues

• You received the wrong item (e.g., incorrect color, model, or size)

In this case:

• Contact us within 14 days of receiving the product

• Provide your order number and clear photos of the issue

• Once confirmed, we will initiate the replacement process or offer a store credit/refund

If the product is confirmed to be defective, shipping costs will be covered by Aeruz. If no defect is found, the product can be returned to you, and shipping costs will apply.

📦 Timeline & Processing

• Return labels are provided within 3 business days after approval

• You have 7 calendar days to drop off the parcel once the label is sent

• All returned items are subject to technical inspection

• The entire return/exchange process may take up to 30 days from the pickup date

🚚 First Return or Exchange Is Free

For your first eligible return or exchange, Aeruz will cover all shipping costs.

⚠️ Important Notes

Aeruz reserves the right to decline returns or exchanges in cases where:

• Items have been used or show non-manufacturing-related damage

• Items are not returned in their original packaging with all components

• The return request is made after the 14-day period

📩 Contact Us

For any questions about returns, exchanges, or product issues, reach out to our support team:

📧 support@aeruz.com

Team Aeruz
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