Refund Policies
At Aeruz, we value transparency and are fully committed to your satisfaction. In cases of order cancellation or product returns in accordance with our Return & Exchange Policy, refunds will be processed according to the original payment method used at checkout.
💳 Credit Card Payments
Once your refund request is approved, we will forward the request to our payment gateway for processing.
-
Processing time: up to 30 days
-
The refund will appear on your statement within 1 to 2 billing cycles, depending on your card issuer.
🔁 Local Instant Payment Methods (e.g., bank transfer, wallet)
For instant payment methods, the refund request is sent to our finance team.
-
Processing time: 10 to 30 days
-
The refund will be issued via bank transfer to the account provided during support contact.
🧾 Bank Transfers & Other Manual Methods
If you paid using a method that requires manual confirmation (such as local bank transfers), the refund will be processed through our payment provider.
-
Processing time: up to 30 calendar days
-
The refund will be issued via bank transfer. You will need to provide your bank account details for the transaction.
📩 Need Help?
To request a refund or if you have any questions, please contact our support team:
Team Aeruz
Committed to your satisfaction — every step of the way.